Privacy Policy – Ayrago
1. Introduction & Scope
Ayrago ("we", "our" or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect information across our Customer App and Driver (Captain) App. By downloading, registering or using the Ayrago platform, you consent to the practices described here. This policy follows applicable Indian data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023.
2. Information We Collect
- Personal identification data: name, phone number, email address, date of birth and profile photographs.
- Verification & compliance documents (drivers): government-issued ID (Aadhaar, PAN), driving licence details, vehicle registration certificate (RC), commercial permit and vehicle insurance information.
- Location data: precise real-time GPS location and route data from your device, used while the app is in use (and in the background for drivers who are on duty) to enable accurate pickups, safety tracking and navigation.
- Transaction & payment data: payment history, fare amounts, UPI handles, bank account details (for driver payouts) and wallet transaction summaries. Card and UPI payments are processed by our payment partner (Razorpay); we do not store full card numbers.
- Communication & support logs: in-app call records and chat messages between customers and drivers, and interactions with our support team, for dispute resolution and quality monitoring.
- Device & technical data: IP address, device model, operating system version, device identifiers and network information.
3. How We Use Your Information
- Service provision: to create accounts, verify phone numbers by OTP (via SMS gateways such as MSG91), match passengers with drivers, and calculate fares and routes.
- Safety & security: to verify drivers, monitor live trips, enforce safety standards, detect fraud and power emergency SOS features.
- Women-only matching: to match female passengers with verified female driver-partners when this preference is chosen.
- Payments & payouts: to process ride payments for customers and pay earnings to drivers.
- Customer support: to fix technical problems, investigate complaints, review accident reports and resolve payment disputes.
4. Data Sharing and Disclosure
We do not sell, rent or trade your personal information. We share data only in these cases:
- Between users: essential details (name, phone number, vehicle model, registration number and live location) are shared between the matched customer and driver during an active trip.
- Service providers: trusted vendors for cloud hosting (Google Firebase), maps (Google Maps), payments (Razorpay), voice calling (Agora) and SMS (MSG91), bound by confidentiality obligations.
- Legal obligations: when required by law, court order or government regulation, or to investigate serious incidents such as accidents or criminal offences.
5. Data Security
- Encryption: data is encrypted in transit (HTTPS/TLS), including payment transactions.
- Secure storage: data is stored on secure, access-controlled cloud servers.
- Access controls: only authorised personnel can access personal information, on a need-to-know basis.
6. Data Retention
We keep personal data only as long as your account is active or as needed to provide the service. Ride bills and payment records are kept as required by Indian tax and accounting law (GST); after an account is deleted these records are kept without your name or phone number.
7. Your Rights and Choices
- Access & correction: view and update your profile in the app settings.
- Location permissions: manage location access in your device settings (turning it off prevents booking or accepting rides).
- Delete your account: open the app and go to Settings → Delete Account (customer app) or Profile → Delete Account Permanently (Captain app) and confirm. Your profile, documents, photos, wallet, rewards and reviews are deleted permanently. You can also request deletion by emailing us at the address below.
8. Children
Ayrago is not intended for children under 18. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page and in the Ayrago apps with a revised date.
10. Contact Us / Grievance Officer
For questions, privacy grievances or data requests, contact:
Ayrago, Jhunjhunu district, Rajasthan, India
Email: [email protected]
You can also reach us through Help & Support inside the Ayrago apps.